FAQ

How do l order? Whats the process? l've never done this before, HELP!

 

• We will assume for the sake of this question that you’ve either emailed us or spoken to us on the phone and we now have a reasonable understanding of your requirements.
  From this point on the process will normally follow the list below.

  1. We provide a quote to you.
  We will always provide a quote, but we may not provide a drawing / proof simply due to the volume of enquiries we receive every day.  Design proofs can sometimes take a considerable amount of time to draw so we try to only spend time on design work where necessary at this stage.
  Once you are happy with the quote, we move onto the next step.

  2. The Order Stage
  At this point you’ve let us know you’re happy with the price and wish to proceed. So… Thank you!   If we’ve not already done so, we now spend time preparing the design proof/s.   Each proof will show you how the sign will look along with it’s specifications.  We show quantity, material, size, fixings, colour references and any additional notes so that you’ve got an accurate technical drawing showing everything you need to know.
  We work with you to ensure the proof is perfect and move onto the next stage when we have received written / verbal approval of the proof.

  3. Manufacturing Stage.
  We now have your approval to proceed with manufacture and so we start work! Materials are ordered. We used high quality materials. 
  How long this stage takes is entirely dependant upon the complexity of the sign/s. 

  4. After Sales Service.
  We pride ourselves on our reputation and we are always just a phone call or email away should you have any issues / questions regarding your signage no matter how long ago it was installed.